Refund policy

Thank you for shopping with Club Dark. Each of our products is carefully crafted to order, ensuring the highest quality and attention to detail. Due to the bespoke nature of our made-to-order apparel, we kindly ask that you review your sizing and order details thoroughly before completing your purchase.

Returns

We accept returns on eligible items within 30 calendar days from the date of delivery. To be eligible for a return, the item must be unworn, unwashed, undamaged, and returned with all original tags and packaging intact. Returns that do not meet these conditions will not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within a reasonable timeframe. Please note that refunds will not be issued for products returned due to incorrect sizing chosen by the customer, as all our products are made to order based on the information provided at the time of purchase.

Non-Refundable Items

Due to the personalized and made-to-order nature of our products, we are unable to accept returns or provide refunds for items that have been incorrectly sized, unless there is a manufacturing defect or quality issue.

How to Initiate a Return

To begin the return process, please contact our Customer Support team by emailing support@clubdark.org with your order number, item details, and reason for the return. Our team will provide you with detailed instructions on how to proceed with your return.

Additional Information

If you have any questions or concerns regarding our return or refund policy, or need assistance with your order, please do not hesitate to contact us at support@clubdark.org. We are committed to providing you with the best possible service and will respond promptly to your inquiries.